Resolved -
Our team has deployed a fix, and the Success Rate is back to >90%. We are closing this incident.
A small number of cases may still experience issues. Over the next few days, we will be rolling out additional technical improvements to further increase the Success Rate.
Nov 22, 16:03 UTC
Update -
The IMSS platform continues to reject new email registrations. Until a fix is applied by IMSS, our team is actively assessing workaround strategies. Today we deployed new logic with positive results, increasing the success rate to about 70%. Resolving this issue remains our highest priority.
Nov 21, 23:26 UTC
Update -
The IMSS platform is still unable to accept new registrations. Success rate is around 50-60%. While IMSS fixes this on their side, our team is currently developing a workaround.
Nov 21, 15:26 UTC
Update -
The IMSS platform continues not allowing new registrations, so new CURP cannot be processed at this time, which results in an estimated success rate around 50-60%. While IMSS resolves this issue, our team is developing a workaround. We are working to implement it as soon as possible
Nov 20, 18:04 UTC
Update -
The IMSS platform is still unable to accept new registrations. Success rate is around 50-60%. While IMSS fixes this on their side, our team is currently developing a workaround.
Nov 19, 16:55 UTC
Monitoring -
The IMSS platform is still unable to accept new registrations. Success rate is around 50-60%. While IMSS fixes this on their side, our team is currently developing a workaround.
Nov 18, 14:17 UTC