bancomer_mx_retail: Link creation and data extraction operations on institution is degraded

Incident Report for Belvo - Institutions

Resolved

This incident has been resolved.

Posted Oct 09, 2022 - 07:24 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 08, 2022 - 13:50 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 08, 2022 - 07:19 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 03, 2022 - 14:34 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 02, 2022 - 08:15 UTC

Update

We are continuing to investigate this issue.

Posted Sep 20, 2022 - 06:15 UTC

Investigating

We are currently investigating this issue.

Posted Sep 16, 2022 - 13:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 15, 2022 - 10:00 UTC

Investigating

We are currently investigating this issue related to both link creation and POST calls.

Posted Sep 13, 2022 - 13:04 UTC

This incident affected: 🇲🇽 Retail banking (bancomer_mx_retail).