ofitau_br_retail: The institution is experiencing high latency on some endpoints, which is preventing Belvo from extracting data.

Incident Report for Belvo - Institutions

Resolved

This incident has been resolved.
Posted Aug 29, 2025 - 14:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 28, 2025 - 11:40 UTC

Update

We are continuing to investigate this issue.
Posted Aug 28, 2025 - 11:40 UTC

Investigating

We are currently investigating this issue.
Posted Aug 27, 2025 - 17:29 UTC
This incident affected: 🇧🇷 Data Aggregation - Banking - Retail (ofitau_br_retail, ofitaucard_br_retail) and 🇧🇷 Data Aggregation - Banking - Business (ofitau_br_business).