c6_retail: Enrollments can't be approved

Incident Report for Belvo - Institutions

Resolved

This incident has been resolved.
Posted Aug 25, 2025 - 16:02 UTC

Identified

When users put their biometric gesture, there's a failure with the institution in confirming the Enrollment. We're in contact with C6 team
Posted Aug 25, 2025 - 10:06 UTC
This incident affected: 🇧🇷 Payments - Retail (C6 (c6_retail:33984453-299d-4f8c-b8d2-53e33a957874)).