[All institutions] Communication with the institutions may be affected by a global outage of the Cloudflare provider

Incident Report for Belvo - Institutions

Resolved

This incident has been resolved.
Posted Nov 18, 2025 - 15:05 UTC

Monitoring

A workaround has been applied, and we are monitoring the results
Posted Nov 18, 2025 - 14:06 UTC

Investigating

We are currently investigating this issue.
Posted Nov 18, 2025 - 12:13 UTC
This incident affected: 🇧🇷 Payments - Retail (Banco do Brasil (banco_do_brasil_retail:7def383a-f956-4010-b934-a8bfe0ac7dbf), Banrisul (banrisul_retail:312795c6-14ed-4110-9640-e3233be12f8f), Bradesco (bradesco_retail:40f23107-b5c3-4c0a-8d78-6542a6d57640), BTG (btg_retail:9b8fc1ad-af09-4996-a369-2c5c66d227a0), C6 (c6_retail:33984453-299d-4f8c-b8d2-53e33a957874), Caixa (caixa_retail:1701f9d9-e8b3-4c88-ad2f-7fb4d32867d4), Inter (inter_retail:3682fe30-463b-4913-b6f3-2d1c5164d445), Itaú (itau_retail:2baaafac-b3b5-4f49-a7f7-c915dd5af079), Mercado Pago (mercadopago_retail:4196f9e9-df64-4d03-b120-565204802d8b), Nubank (nubank_retail:12b8611a-e66a-413a-b819-deb3dc6c62de), PicPay (picpay_retail:22f2880c-05b5-4852-b00c-b7ba5aa6a612), Santander (santander_retail:ecdae9f4-4b40-49a6-97b9-05312b4b2759)).